The contribution file you upload to the Cushon Employer Portal must be in a ‘CSV’ comma delimited format (i.e. containing no headers) with the following additional requirements.
- Dates must be saved in dd/mm/yyyy format.
- Your file should contain no missing or inaccurate data, no commas in any text fields.
- First Name should contain a name and not just an initial.
- Do not confirm any employees as ‘leavers’ until they have been issued their P45 and their final contributions were processed in the last pay period.
- Do not amend payroll reference numbers without informing the NatWest Cushon Helpdesk prior to your next upload.
- Do not re-assign any previous payroll reference numbers.
- No currency symbols, special characters or commas in number formats.
- Members on each file should have the same pay frequency and within the same payroll.