Once you’ve uploaded a file, you won’t be able to cancel this in your NatWest Cushon portal. Files are fully processed within 10 minutes, allowing you to submit multiple files in a day.
However, if you contact our support team, they can look into investigating if your file can be cancelled for you.
You may want to contact the Employer help team if you have:
- greatly overpaid contributions
- greatly underpaid contributions
- included an employee on the file who has now left the company
If payment for the contribution is processing, we may not be able to delete your file. If you’re looking to delete the file due to incorrect contributions, you can add any missed contributions or subtract overpaid contributions on your next file submission.