Contributions should be submitted to NatWest Cushon by the 5th day of the month following deduction from pay to ensure they reach members’ accounts by the 22nd of the month, as required by the Pensions Regulator.
Contributions are paid by Direct Debit, and NatWest Cushon typically debit the account 3-4 working days after a successful upload of the contribution file.
After we collect the contributions from the source bank account they will typically reach member accounts after a further 3-4 working days. Therefore, upon upload of the contribution file, contributions will typically take 8 working days to show within individual member accounts.
Contribution data is required to be uploaded for every pay period.
Current timelines
| The notification and reporting schedule is: |
| 1 day late - The employer receives a 1 day late notification. If the employer is persistently late (3 times within a rolling 12 month window), the employer and their employees receive persistently late notifications. |
| 30 days late - The employer receives a 30 day late notification. Members receive a 30 day late notification. |
| 60 days late - The employer receives a 60 day late notification. |
| 90 days late - The employer receives a 90 day late notification. Members receive 'an employer has been reported' notification. |
| 120 days late - The employer receives a warning that the scheme is preparing to exit them. |
| 150 days late - The employer receives a pause and contact notice. Members receive a notification confirming contributions are still outstanding. |
| 180 days late - A Zendesk ticket is generated to initiate manual process #46 (Exit employer from the pension). The employer receives an exit communication. Members receive leaver packs with exited employer notification. |
Key dates of reminder email information - within the month of pay day
- 18th of the month (1st reminder)
- end of the month (2nd reminder)
- 4th of the following month (3rd reminder)