When a file is uploaded to Cushon Master Trust various validation routines will be run on the file and the data contained within it.
The following explains the difference between an Error (which will stop the upload and will require correction before the upload can complete) and a Warning.
| Validation Error/Warning | Validation description | Solution |
| Error | Date of birth - Date cannot be recognised | Please check formatting to ensure DoB is in dd/mm/yyyy format, and with no spaces before or after. |
| Error | Title – Please select from the list |
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| Error | Payroll Contribution – The total contribution amount is too low based on the earnings, please review the data |
The combined contribution amount for employee and employer is too low, based on the Pensionable Earnings. Please ensure that contributions meet the minimum requirements as set in the scheme set-up. This should be: Pensionable Earnings x employee % rate = the minimum employee amount required Pensionable Earnings x employer % rate = the minimum employer amount required |
| Error | The employee is not a pension member. Update Date Joined Scheme if being enrolled now, or delete the employee if they are not re-joining | This usually means that you are trying to add an employee who has already left the workplace pension once (perhaps due to leaving company / opting out). If a final contribution needs to be uploaded, re-enrol the employee into the workplace pension by adding a new Date Joined Scheme. If they are being re-enrolled into the workplace pension, please add a new Date Joined Scheme. |
| Error | Email – unrecognised email address | The email format is not recognised – please ensure it is correct and has no spaces before or after. |
| Error | Duplicate value of National Insurance _Number identified across multiple loaded items | There is a duplicate National Insurance number used in the data, please check and ensure that all National Insurance numbers are unique. |
| Warning | Validation warning - This monthly payment would exceed the total Pension allowance of £60,000 over a full year | Each employee has a total pensionable allowance for the year of £60,000 (unless they are a very high earner, in which case the allowance is lower). If the contributions per month look like they will exceed the pensionable allowance after 12 months, this will be flagged so that you are aware. |
| Warning | Payroll Contribution – Payroll contribution data does not match change requested |
An employee has recently made a request to change their contribution rate – this change request will show on your Dashboard. The Employee Contribution % uploaded in the data is different to this change request. Please review. If the change request was made after this month’s payroll has been run, it can be implemented in the next pay period. |
Help us enhance your Help Centre. Let us know if you are experiencing validation codes not listed above. Email us or call 0345 463 1839.