How can we help you?

Employer Portal overview (Workplace Pension)

• What is the Cushon Employer Portal and how do I get started?
• What is the Employer Dashboard?
• Can my colleagues access the Employer Portal?

Employer Portal overview (Workplace ISA)

• How do I access my Workplace ISA Employer Portal?
• How do I download my draft statement?
• How do I make employees leavers and/or zero down an employee’s contributions?

Contributions

• How do pensions work in payroll systems?
• What is the NatWest Cushon upload file?
• What is a PAPDIS file?
• What file types can I upload to the Employer Portal?
• How do I submit a contribution upload file?
• How do I calculate pension contributions for parental leave?

See all 16 articles

Managing requests

• What do I do when an employee leaves the company?
• What are opt-out requests?
• How do I manage contribution change requests?
• How do I manage employee requests?

User management

• How do I mark an admin user as a leaver?
• Can I change the dates shown in the 'Contributions' section of the Cushon portal if they are not correct? (Pay period End date and Pay Date)
• How do I add/amend a user?
• Can I move employees between payrolls?
• How do I manage and update employee details?

Regulatory essentials

• What is The Pensions Regulator?
• What are my employees’ rights when switching to NatWest Cushon as their workplace pension?
• What happens if the proposals change as a result of employee consultation?
• What happens if I do not consult my employees?
• How do I consult my employees effectively?
• What details must be included in an employee consultation notice?

See all 14 articles

Employer Hub

• What is the Employer Hub?
• How do I access the Employer Hub?
• How do I register for the Employer Hub?
• I’m receiving an error message when I register for the Employer Hub, what do I do?
• I’m receiving an error message when I try to log in to the Employer Hub, what do I do?

Non-active members

• What happens if I have no active members?