How can we help you?

National Insurance

• What if my employee doesn’t have an NI number?
• What happens if my employees can’t find their NI numbers?

Banking

• My account had insufficient funds at the point of collection of contributions, how can I ensure these contributions are collected?
• My bank details have changed, what do I need to do?
• I have cancelled my existing Direct Debit by mistake, what do I need to do?

Logging in to Employer Portal

• I've forgotten my password. What should I do?
• What should I do if I see “You currently have no investments” when I log in to the Employer Portal?

Payroll

• What if I make a mistake with an employee’s details?
• What should I do if I cannot see the Employer and/or Payroll I need to access?

File errors and file uploads

• Validation Codebusting
• Why am I getting error messages and what do they mean? (Workers Pension Trust uploads)
• I’ve realised that the £ amount of contributions in a file is incorrect, what can I do?
• Why can't I upload documents to the Employer Portal?