To help us invest employees’ contributions in a timely way, please follow these three steps when making a payment:
Ensure your payment reference matches your assigned payment reference exactly.
Send payments to our bank account ending in 4526 (shown on
your invoice).Check your payment amount matches the total on your invoice (and let us know if you need any adjustments before sending payment).
By following these steps, contributions will be allocated to your employees’ accounts immediately. Investments usually settle within five working days and will be visible to your employees in their account and in the app.
If there is a discrepancy, we may need up to three business days after receiving your payment to investigate and reconcile. If we do not receive a response to our queries, we will send you reminders to maintain regulatory compliance and service quality. Where discrepancies are identified:
On the first occurrence: we will contact you and offer a 90-day grace period to resolve the issue before returning the funds
For any additional occurrences: a 30-day grace period will apply before funds are returned if the issue remains unresolved