When a file is uploaded to Cushon Master Trust various validation routines will be run on the file and the data contained within it.
The following explains the difference between an Error (which will stop the upload and will require correction before the upload can complete) and a Warning.
| Error/Warning | Validation description | Solution |
| Error | Date of birth - Date cannot be recognised | Please check formatting to ensure DoB is in dd/mm/yyyy format, and with no spaces before or after. |
| Error | Title – Please select from the list |
|
| Error | Payroll Contribution – The total contribution amount is too low based on the earnings, please review the data |
The combined contribution amount for employee and employer is too low, based on the Pensionable Earnings. Please ensure that contributions meet the minimum requirements as set in the scheme set-up. This should be: Pensionable Earnings x employee % rate = the minimum employee amount required Pensionable Earnings x employer % rate = the minimum employer amount required |
| Error | The employee is not a pension member. Update Date Joined Scheme if being enrolled now, or delete the employee if they are not re-joining | This usually means that you are trying to add an employee who has already left the workplace pension once (perhaps due to leaving company / opting out). If a final contribution needs to be uploaded, re-enrol the employee into the workplace pension by adding a new Date Joined Scheme. If they are being re-enrolled into the workplace pension, please add a new Date Joined Scheme. |
| Error | Email – unrecognised email address | The email format is not recognised – please ensure it is correct and has no spaces before or after. |
| Error |
Validation error - Pension Scheme Id - Valid pension scheme required
|
If your workplace pension arrangement has more than one pension scheme under your Employer ID, you are required to confirm the name of the pension scheme for every employee within the data file. If using the Cushon data file, you will need to include a further column header within the data file with a title of "Pension Scheme" and insert the name of the scheme for each employee within your data file. If using PAPDIS, the Group header (column number 4) should be populated with the name of the pension scheme for each employee. If you do not know the name of the pension schemes under your account, contact the Employer Help team. |
| Error | Duplicate value of National Insurance _Number identified across multiple loaded items | There is a duplicate National Insurance number used in the data, please check and ensure that all National Insurance numbers are unique. |
| Warning | Validation warning - This monthly payment would exceed the total Pension allowance of £60,000 over a full year | Each employee has a total pensionable allowance for the year of £60,000 (unless they are a very high earner, in which case the allowance is lower). If the contributions per month look like they will exceed the pensionable allowance after 12 months, this will be flagged so that you are aware. |
| Warning | Payroll Contribution – Payroll contribution data does not match change requested | An employee has recently made a request to change their contribution rate – this change request will show on your Dashboard. The Employee Contribution % uploaded in the data is different to this change request. Please review. If the change request was made after this month’s payroll has been run, it can be implemented in the next pay period. |
| Error | Date of birth - Date cannot be recognised |
Please check formatting to ensure DoB is in dd/mm/yyyy format, and with no spaces before or after.
|
| Error | Title – Please select from the list |
Please check the list of valid entries as listed above. |
| Error | Payroll Contribution – The total contribution amount is too low based on the earnings, please review the data |
The combined contribution amount for employee and employer is too low, based on the Pensionable Earnings. Please ensure that contributions meet the minimum requirements as set in the scheme set-up. This should be: |
| Error | The employee is not a pension member. Update Date Joined Scheme if being enrolled now, or delete the employee if they are not re-joining | This usually means that you are trying to add an employee who has already left the workplace pension once (perhaps due to leaving company / opting out). If a final contribution needs to be uploaded, re-enrol the employee into the workplace pension by adding a new Date Joined Scheme. If they are being re-enrolled into the workplace pension, please add a new Date Joined Scheme. |
| Error | Email – unrecognised email address |
The email format is not recognised – please ensure it is correct and has no spaces before or after
|
| Error | Duplicate value of National Insurance _Number identified across multiple loaded items | There is a duplicate National Insurance number used in the data, please check and ensure that all National Insurance numbers are unique. |
| Warning | This monthly payment would exceed the total Pension allowance of £60,000 over a full year | Each employee has a total pensionable allowance for the year of £60,000 (unless they are a very high earner, in which case the allowance is lower). If the contributions per month look like they will exceed the pensionable allowance after 12 months, this will be flagged so that you are aware. |
| Warning | Payroll Contribution – Payroll contribution data does not match change requested | An employee has recently made a request to change their contribution rate – this change request will show on your Dashboard. The Employee Contribution % uploaded in the data is different to this change request. Please review. If the change request was made after this month’s payroll has been run, it can be implemented in the next pay period. |
| Error | Payroll number already exists, please raise a support ticket |
There may be a change in employee details (e.g. date of birth, NI number, email, or address), including minor differences like letter casing. Please check your payroll or data file. If everything looks correct, raise a support ticket for further help. |
| Error | Monthly Payroll Amt As Percent Of Salary - Cannot set salary percentage without setting amount | The monetary amount or contribution percentage is missing from the file |
| Error | Payroll Contribution - The total percentage is less than the scheme's minimum of 8%, please review the data | Please check that the total contribution rate (ER%+EE%) is not less than the scheme minimum (usually 8%) |
| Warning | It looks like we couldnt start your Import. Error Ref: Import failed to start |
There are a few options to try here:
|
| Blank | No error message, but the data file can't be uploaded/drafted and dropped into the upload section |
|
| Error | Date joined scheme - please provide |
For PAPDIS files: For Cushon/Salvus files: |
| Error | Enrolment Type - please provide |
For PAPDIS files: Column AD 'EventCode' is blank and needs to be populated with a '1' for all employee's joining via Auto-Enrollment. See the PAPDIS template file KEY for any other enrolment codes |
| Error | Header Forename does not exist Header NI number does not exist Header Date of Birth does not exist and so on... |
The system has been set up as 'Cushon file format' scheme and it looks as if you are trying to load a 'Papdis file'. For more support, please contact us |
Help us enhance your Help Centre. Let us know if you are experiencing validation codes not listed above. Contact us.