How can we help you?

Getting started with the Cushon Employer Portal

• How do I set up the Cushon Employer Portal?
• What is two-factor authentication (2FA)?
• How can I see if my employees are engaged with their pension?
• How do I use the dashboard in the Cushon Employer Portal?

Employee Requests

• How do opt-outs work in the Cushon Employer Portal?
• My employee wants to pay additional contributions. How do I arrange this in the Cushon Employer Portal?
• What should I do in the Cushon Employer Portal when an employee leaves?

User management

• How do I move employees between pension schemes in the Cushon Employer Portal?
• How do I add/amend a user in the Cushon Employer Portal?
• What should I do if I have no active members, enrolments or contributions to pay in the Cushon Employer Portal?
• How to move employees between payrolls in the Cushon Employer Portal?
• How do I update employee details in the Cushon Employer Portal?

Uploading files

• What files can I upload to the Cushon Employer Portal?
• How do I upload contribution files to the Cushon Employer Portal?
• When do I need to upload contributions to the Cushon Employer Portal and what happens if contribution payments are late?
• How are contribution files formatted in the Cushon Employer Portal?
• What is the Cushon upload file used for in the Cushon Employer Portal?
• What is the PAPDIS file used for in the Cushon Employer Portal?

Managing contributions

• Can I correct a pension contribution file upload?
• How do I set up the pay date in the Cushon Employer Portal?
• How do I calculate pension contributions for parental leave in the Cushon Employer Portal?
• Can I change the 'Pay period End date and Pay Date' in the 'Contributions' section of the Cushon Employer Portal if they're incorrect?
• Does the Cushon Employer Portal accept pension contributions for employees over 75, and what happens if they continue contributing?
• How do pensions work in the Cushon Employer Portal?

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Self-help walk-throughs

• File upload walk-though journey (start here)
• PAPDIS upload journey
• Cushon template upload journey
• Review previous upload amounts
• Move employees between payrolls
• Update leavers outside of file upload

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Workplace savings

• How do I access my workplace ISA in the Cushon Employer Portal?
• How do I download a workplace ISA draft statement in the Cushon Employer Portal?

Resources

• Downloadable templates for the Cushon Employer Portal
• Videos to help navigate the Cushon Employer Portal

Resolving issues

• What validation code errors should I look for in the Cushon Employer Portal?
• How do I correct a wrong contribution amount in the Cushon Employer Portal?
• What does 'You currently have no investments' mean in the Cushon Employer Portal?
• What should I do if I make a mistake entering employee details in the Cushon Employer Portal?
• What should I do if I can't upload documents to the Cushon Employer Portal?