Please note that the arrears process will soon no longer be available. The data you upload will go through a validation check, and any errors will need to be corrected before the file(s) can be processed.
Arrears are generated because the contributions loaded to our system in your current or previous file upload do not correspond with the expected contributions.
The Cushon Auto Enrolment Portal takes the gross wage and uses it to calculate the contributions. If the amounts loaded do not match, the system will automatically generate arrears which must be cleared to ensure you remain compliant.
Please check the following:
- The total pay reported is correct: If the amount loaded is incorrect, please reset the upload and then correct the figures. If an incorrect amount was loaded on a previous report, please contact us. For security purposes the email must be sent from the email address that we hold on record.
- Two wages input as one: you should not add two separate periods together, e.g. you should not combine two weeks’ wages and enter them into the weekly wage tab, as the system will take the combined amount and assume it is for a single pay period.
If your pensionable salary basis is Basic or Total Earnings
For Set 1, 2 or 3 if basic or period earnings is incorrect. Adjust in column T for Basic or column O for period.