Creative Pension Trust
- What happened to Creative Pension Trust?
- How will my employees be affected by the switch from Creative Pension Trust to Cushon?
- What happened to the services agreement I had with Creative Auto-Enrolment Limited?
- What if I did not have an active direct debit with Creative Auto-Enrolment Limited?
- What happens if I had an active direct debit with Creative Auto-Enrolment Limited?
- Are there any changes to the way contributions are uploaded to the Cushon Auto Enrolment Portal?
Getting started with Cushon Auto Enrolment Portal
- How do I set up a pension in the Cushon Auto Enrolment Portal?
- How do I update the Cushon Auto Enrolment Portal if my company has a new PAYE reference number?
- Can I send notices by post to employees’ home addresses from the Cushon Auto Enrolment Portal?
- How do I amend contact details in the Cushon Auto Enrolment Portal?
- How do I amend the registered contact details held on record in the Cushon Auto Enrolment Portal?
- What system do I need to manage auto enrolment?
Uploading files
- How are contributions validated in the Cushon Auto Enrolment Portal and how do I resolve validation errors??
- What data fields are required in the reports uploaded to the Cushon Auto Enrolment Portal?
- What is the file upload format in Cushon Auto Enrolment Portal?
- How do I upload my payroll data to the Cushon Auto Enrolment Portal?
Managing employees
- How do I add employees to the Cushon Auto Enrolment Portal?
- Why do my employees have to be added to the Cushon Auto Enrolment Portal?
- How do I set up salary sacrifice in the Cushon Auto Enrolment Portal?
- How do I amend employee records in the Cushon Auto Enrolment Portal?
- I've mistakenly marked an employee as a leaver in the Cushon Auto Enrolment Portal. What should I do?
- How do I make an employee a leaver in the Cushon Auto Enrolment Portal?
Managing contributions
Resolving issues
- What do I do in the Cushon Auto Enrolment Portal if I have missed my Duties Start Date?
- How do I reverse a payroll import in the Cushon Auto Enrolment Portal?
- How do I reset my password in the Cushon Auto Enrolment Portal?
- How do I resolve file formatting issues in the Cushon Auto Enrolment Portal?
- What should I do if I receive an error message from the Cushon Auto Enrolment Portal?