How can we help you?

Use the contact link at the end of this article if you need to update or change any information you've given us before. 
 

Change of Company Name

If you are a limited company or limited liability partnership, or your company is becoming limited for the first time, this typically requires providing proof of the legal name change such as your Certificate of Incorporation on Change of Name from Companies House.

If you are a sole trader or a partnership, confirm the change by providing your old and new business name.

You can notify us of a company name change via our contact link at the end of this article.

Change to your Direct Debit details

If you need to change your Direct Debit details, you can submit a new Direct Debit Mandate via our contact link at the end of this article.

If you use the Workers Pension Trust portal, please complete and return this  Direct Debit Mandate (WPT Employers) via our link.

Change of Address

Let us know if you need to change your employer address.  Detail your old and new business address.

Change to your HMRC PAYE reference number 

When you register as an employer with HM Revenue and Customs (HMRC) you will receive a HMRC PAYE reference number.

If there has been a change to your HMRC PAYE reference number, this typically indicates that a new company has been registered with HMRC.  In this case, a new Cushon account will be required.

You can contact us to let us know that you have received a new HMRC PAYE reference number.

Merger or acquisition

If your company has been merged with another company or if you acquired another company this may impact your Cushon account. Let us know about any mergers or acquisitions as soon as possible.

Online users 

If you need to add/amend or revoke an admin user's access in the Cushon Employer Portal see our Help Centre guidance on User Management

If you need to add a third party (such as your Payroll Bureau or Accountant) or make a change to the third-party details already associated with your account, please let us know.  

If you need to add a new third-party, confirm the name of the organisation, and the name, email address, mobile number and date of birth of any new portal users to be set up.

Adding an additional payroll

If you need to set up an additional payroll on the Cushon platform (e.g. to add a monthly payroll in addition to weekly) please let us know. 

Provide your company name, the new payroll frequency to be added, the pay reference period start and end dates and pay date for the payroll in the same way you did when you added your first payroll.  

Confirm if you would like to use the existing bank details or add new ones for this payroll.